Shipping Policy
Shipping Policy
At CTKRM, we are committed to providing a simple and reliable delivery experience for every order.
We carefully process each order and work with shipping carriers to deliver your purchases as efficiently as possible.
Order Processing
Orders are generally processed within 3–7 business days after payment has been successfully confirmed.
During periods of high order volume, holidays, promotions, or other unexpected circumstances, processing may take additional time.
Once your order has been shipped, you will receive shipping information when tracking is available.
Shipping Rates
We offer the following shipping options for orders delivered within the United States:
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Orders over $69.99: Free Standard Shipping
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Orders of $69.99 or less: $7.99 Standard Shipping
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Estimated Delivery Time
The estimated total delivery time is generally 10–20 business days, including order processing and transit time.
Estimated timing:
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Order processing: 3–7 business days
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Shipping transit: approximately 7–13 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, customs procedures, or other circumstances outside our control.
Tracking Information
When tracking information is available, it may be provided by email or through your order information.
Please allow some time for the carrier's tracking system to update after your package has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice that your shipping information is incorrect, please contact us as soon as possible at:
We will make reasonable efforts to assist you before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered the shipping process.
Delayed or Lost Packages
If your order appears to be delayed, please first check the tracking information provided by the shipping carrier.
If you believe your package has been lost or has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number.
We will review the shipment information and work with the applicable carrier where appropriate.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide your order number and photos showing the condition of the package and products.
We will review the situation and provide appropriate assistance in accordance with our Return & Refund Policy.
Contact Us
If you have questions about shipping or your order, please contact us:
Email: service@ctkrm.com
Phone: +1 (417) 205-8739
Operating Company: Novus Commerce Inc.
Address:
400 NORTH MAIN AVENUE, SUITE 206 SIOUX FALLS,SD 57104