Return & Refund Policy
Return & Refund Policy
At CTKRM, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day return period subject to the conditions below.
30-Day Return Period
You may request a return within 30 days from the date of purchase.
To be eligible for a return, please contact our customer service team before sending the product back.
Products generally need to be:
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Unworn and unused
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In their original condition
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Free from damage, stains, odors, or signs of use
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Returned with original tags and packaging where applicable
For hygiene and product-safety reasons, certain items may not be eligible for return if they have been worn, washed, damaged, or otherwise used.
How to Request a Return
To request a return, please contact us at:
Please include:
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Your order number
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The product you wish to return
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The reason for the return
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Photos of the product, if requested by our customer service team
Our customer service team will review your request and provide return instructions if the return is approved.
Please do not send products to an address without first receiving return instructions from us.
Return Shipping
Return shipping arrangements may vary depending on the reason for the return.
If a product is defective, damaged upon arrival, or incorrectly sent, please contact us before returning it so that we can review the issue and provide appropriate instructions.
For returns due to personal preference, incorrect size selection, or other reasons not caused by an error on our part, return shipping costs may be the customer's responsibility.
Refunds
Once your returned product is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
We generally process approved refunds within 10 business days after receiving and inspecting the returned product.
In all cases, the refund process will be handled in accordance with the applicable terms of the order and payment provider.
Please note that your bank, credit card issuer, or payment provider may require additional time to post the refunded amount to your account.
Late or Missing Refunds
If you have not received an approved refund, please first check your bank account or payment provider.
You may also contact your card issuer or payment provider, as processing times can vary.
If you still have not received your refund, please contact us at:
Exchanges
If you need a different size, color, or product, please contact us before returning your original item.
Depending on product availability, we may assist you with an exchange or recommend placing a new order.
Order Cancellation
If you need to cancel or modify an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipping.
Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled under our return procedure.
Contact Us
For questions regarding returns or refunds:
Email: service@cmfpu.com
Phone: +1 (417) 205-8739
Operating Company: Novus Commerce Inc.
Address:
400 NORTH MAIN AVENUE, SUITE 206 SIOUX FALLS,SD 57104