⚡️Free Shipping on U.S. Orders $69.99+⚡️

      Frequently Asked Questions

      Frequently Asked Questions

      1. What type of products does CTKRM offer?

      CTKRM is an online clothing store offering a selection of apparel designed for everyday wear, comfort, and versatile styling.

      Please refer to the individual product pages for specific product details, available sizes, colors, materials, and other information.

      2. How do I choose the right size?

      We recommend reviewing the size guide provided on each product page before placing your order.

      Please compare the measurements in the size guide with your own measurements to help select the most suitable size.

      If you have questions about sizing, please contact our customer service team before placing your order.

      3. What payment methods do you accept?

      We currently accept payments through PayPal.

      Where available, eligible credit and debit cards may also be used through PayPal.

      Payment options may vary depending on your location and payment provider.

      4. Is my payment information secure?

      Yes. We use security measures such as SSL encryption to help protect information transmitted through our website.

      Payment information may also be securely processed by third-party payment providers such as PayPal.

      For your security, please do not send complete credit card information through email or customer service messages.

      5. How long does it take to process my order?

      Orders are generally processed within 3–7 business days after payment has been successfully confirmed.

      During holidays, promotions, or periods of high order volume, processing may take additional time.

      6. How long does shipping take?

      The estimated total delivery time is generally 10–20 business days, including order processing and shipping transit.

      Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances.

      7. Do you offer free shipping?

      Yes.

      For orders delivered within the United States:

      • Orders over $69.99 qualify for free standard shipping.

      • Orders of $69.99 or less are subject to a $7.99 standard shipping fee.

      Applicable shipping charges will be displayed at checkout.

      8. Will I receive tracking information?

      When tracking information is available, it may be provided after your order has been shipped.

      Please allow some time for the carrier's tracking system to update after shipment.

      9. Can I change or cancel my order?

      If you need to change or cancel an order, please contact us as soon as possible after placing it.

      We will make reasonable efforts to accommodate your request before the order enters processing or shipping.

      Once an order has been shipped, cancellation or modification may no longer be possible.

      10. What is your return policy?

      We offer a 30-day return period.

      If you wish to return an item, please contact us within 30 days from the date of purchase and wait for return instructions before sending the product back.

      Products generally need to be unworn, unused, and in their original condition.

      Please review our Return & Refund Policy for complete details.

      11. Can I return an item if I chose the wrong size?

      You may request a return subject to the conditions of our Return & Refund Policy.

      Because customers are responsible for selecting the appropriate size, we recommend carefully reviewing the product size guide before placing an order.

      12. How long does a refund take?

      After an approved return is received and inspected, we generally process the refund within 10 business days.

      Approved refunds are normally issued to the original payment method.

      Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

      13. Can I exchange an item?

      If you need a different size or color, please contact our customer service team before returning the product.

      Depending on product availability, we may be able to assist with an exchange or recommend placing a new order.

      14. What should I do if I receive a damaged or incorrect item?

      Please contact us as soon as possible if you receive a damaged, defective, or incorrect product.

      Include your order number and, if requested, clear photos of the product and packaging.

      Our customer service team will review the situation and provide appropriate assistance.

      15. What should I do if my package is delayed?

      First, check the tracking information provided for your order.

      If your package remains undelivered beyond the estimated delivery period, please contact us with your order number.

      We will review the shipment information and assist you as appropriate.

      16. Can I contact you before placing an order?

      Yes.

      If you have questions about product details, sizing, payment, shipping, returns, or anything else before purchasing, you are welcome to contact our customer service team.

      17. How can I contact CTKRM?

      You can contact us through the following channels:

      Email: service@cmfpu.com

      Phone: +1 (417) 205-8739

      We recommend including your order number when contacting us about an existing order so that we can assist you more efficiently.

      18. Who operates CTKRM?

      CTKRM is operated by:

      Novus Commerce Inc.

      Address:
      400 NORTH MAIN AVENUE, SUITE 206 SIOUX FALLS,SD 57104

      Phone:
      +1 (417) 205-8739

      Email:
      service@ctkrm.com